Hello,
At one of our customers’ sites, we are having issues on terminal server running Windows Server 2012 R2 Standard. Every day, when a specific user logs in, folder redirections are applied. After these directions are applied, the explorer.exe process crashes.
The only resolution is to reboot the server. It does not matter how the user logs in. It is happening both on thin client, PC or laptop for this user. Later, the process also crashed when another user logged in. The error does not occur when user disconnects
session, only when he/she logs on or off. Recently, this started happening for a second user aswell for no clear reason.
It’s important to note the issue started happening when about 130 Windows Updates were applied.
Following possible solutions have already been executed:
• Checking Windows image health;
• Running chkdsk command for disk errors;
• Applying a Windows update which solved an similar issue at another customers’ site, this did not solve the issue;
• I read on the forums that removing KB4055001, KB4074594 and KB4054980 could help, however this did not solve the issue since these KBs were not even installed;
• Removed 2 possibly related Windows Updates in the KB405 range, this did not help either;
What can we do in order to fix this error?
Following error shows up every time in the event logs:
Faulting application name: Explorer.EXE, version: 6.3.9600.18231, time stamp: 0x56b8c9f1
Faulting module name: windows.immersiveshell.serviceprovider.dll, version: 6.3.9600.17415, time stamp: 0x54503ee6
Exception code: 0x80270233
Fault offset: 0x000000000000cf07
Faulting process id: 0x3b4c
Faulting application start time: 0x01d5574a7ca33d50
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
Report Id: bab00d41-c33d-11e9-80f1-000c29cd6ae6
Faulting package full name:
Faulting package-relative application ID:
Thanks in advance,
Christiaens